Covington Way

This project came to us via an enquiry from Ninad, who needed measured surveys and existing drawings for two properties:

• A house on Covington Way (this case study)
• A mixed-use property on Upper Tooting Road

For Covington Way, he requested:

• Full measured survey
• Existing drawings including:
  • Three plans (floor plans with roof)
  • Front, rear and side elevations
  • One main section
  • Key external elements, including the garage and garden

We responded with:

• A clear, itemised fee breakdown for the survey and existing drawings
• Confirmation that we’d include the garage as part of the external elements
• A request to understand the purpose of the survey and whether we’d have loft access (or would need to bring a ladder)

A little later, another contact, Yasar, picked up the conversation. After speaking by phone, we:

• Reconfirmed our proposal in writing
• Updated the figures slightly to reflect revised surveying prices (while honouring the spirit of our original quote)
• Sent an invoice for Covington Way to secure and activate the survey slot

Saif then came in as the paying client, sending over the initial payment and a receipt screenshot.

Once the deposit was in, we:

• Confirmed payment
• Issued a payment receipt
• Shared the surveyor’s details (Mustafa, with mobile number)
• Confirmed that the survey booking was live

How we carried out the survey

With the survey confirmed, we:

• Coordinated an appropriate survey date alongside another project (Upper Tooting) to make travel and diary management efficient
• Ensured the client knew who would be arriving on site and how to contact the surveyor if needed

On site at Covington Way, our surveyor:

• Completed a full internal measured survey of the house using a Disto laser and tape for spot checks
• Measured the garage and external elements (garden boundaries, main external walls, key changes of level)
• Picked up the geometry needed for:
  • Ground and upper floor plans
  • Roof plan
  • Main section through the property
• Captured a photo set of both interior and exterior to support accurate elevation and section drafting back in the office

This gave us enough data to build a reliable base model for future design or planning work.

Turning the survey into drawings

Once back in the office, our CAD team:

• Built three plans at 1:1 metric scale:
  • Floor plans
  • Roof plan
• Produced front, rear and side elevations from the survey data and photos, ensuring window, door and garage positions matched what was measured on site
• Cut one main section, showing floor levels and the relationship between storeys and roof

We then:

• Ran the set through our internal QA process, checking:
  • Alignment between plans, elevations and section
  • That the garage and other external elements were properly represented
  • That lineweights, layers and annotation were consistent and ready for client use

Once QA was complete, we:

• Exported a draft PDF pack (zipped) for Covington Way
• Issued the final invoice, explaining that once payment was settled, we’d release:
  • Final PDFs
  • DWG files
  • Photographs

Managing payments and expectations

After sending the draft pack and final invoice:

• We didn’t hear back immediately, so after a reasonable gap we sent a polite follow-up, noting we hadn’t yet received an update or the pending payment.
• We kept the tone neutral and professional, simply asking for confirmation and offering help with any questions about the drawings.

Later, Saif:

• Confirmed that the final balance had been paid, sharing a receipt screenshot.

We then:

• Confirmed we’d received the full payment
• Issued a final payment receipt
• Shared all final drawings and files:
  • Clean PDF set
  • DWG files
  • Any supporting material referenced in the draft stage

Final outcome

By the end of the Covington Way project, the client team had:

• A full measured survey for a South London house, including the garage and key external elements
• Existing drawings comprising:
  • Floor plans and roof plan
  • Front, rear and side elevations
  • One main section
• All deliverables in both PDF and DWG formats, ready for:
  • Design and feasibility work
  • Planning applications
  • Contractor pricing or future resale documentation

For us, this project reinforced:

• The importance of clear, written fee breakdowns on multi-property enquiries (Covington Way + Upper Tooting)
• How a structured process—deposit to secure survey, survey → QA → draft pack, then final files after payment—keeps everyone aligned even when there are several different contacts (enquirer, payer, site contact) involved.

Project Details