This project came to us via an enquiry from Ninad, who needed measured surveys and existing drawings for two properties:
- A house on Covington Way (this case study)
- A mixed-use property on Upper Tooting Road
For Covington Way, he requested:
- Full measured survey
- Existing drawings including:
- Three plans (floor plans with roof)
- Front, rear and side elevations
- One main section
- Key external elements, including the garage and garden
We responded with:
- A clear, itemised fee breakdown for the survey and existing drawings
- Confirmation that we’d include the garage as part of the external elements
- A request to understand the purpose of the survey and whether we’d have loft access (or would need to bring a ladder)
A little later, another contact, Yasar, picked up the conversation. After speaking by phone, we:
- Reconfirmed our proposal in writing
- Updated the figures slightly to reflect revised surveying prices (while honouring the spirit of our original quote)
- Sent an invoice for Covington Way to secure and activate the survey slot
Saif then came in as the paying client, sending over the initial payment and a receipt screenshot.
Once the deposit was in, we:
- Confirmed payment
- Issued a payment receipt
- Shared the surveyor’s details (Mustafa, with mobile number)
- Confirmed that the survey booking was live
How we carried out the survey
With the survey confirmed, we:
- Coordinated an appropriate survey date alongside another project (Upper Tooting) to make travel and diary management efficient
- Ensured the client knew who would be arriving on site and how to contact the surveyor if needed
On site at Covington Way, our surveyor:
- Completed a full internal measured survey of the house using a Disto laser and tape for spot checks
- Measured the garage and external elements (garden boundaries, main external walls, key changes of level)
- Picked up the geometry needed for:
- Ground and upper floor plans
- Roof plan
- Main section through the property
- Captured a photo set of both interior and exterior to support accurate elevation and section drafting back in the office
This gave us enough data to build a reliable base model for future design or planning work.
Turning the survey into drawings
Once back in the office, our CAD team:
- Built three plans at 1:1 metric scale:
- Floor plans
- Roof plan
- Produced front, rear and side elevations from the survey data and photos, ensuring window, door and garage positions matched what was measured on site
- Cut one main section, showing floor levels and the relationship between storeys and roof
We then:
- Ran the set through our internal QA process, checking:
- Alignment between plans, elevations and section
- That the garage and other external elements were properly represented
- That lineweights, layers and annotation were consistent and ready for client use
Once QA was complete, we:
- Exported a draft PDF pack (zipped) for Covington Way
- Issued the final invoice, explaining that once payment was settled, we’d release:
- Final PDFs
- DWG files
- Photographs
Managing payments and expectations
After sending the draft pack and final invoice:
- We didn’t hear back immediately, so after a reasonable gap we sent a polite follow-up, noting we hadn’t yet received an update or the pending payment.
- We kept the tone neutral and professional, simply asking for confirmation and offering help with any questions about the drawings.
Later, Saif:
- Confirmed that the final balance had been paid, sharing a receipt screenshot.
We then:
- Confirmed we’d received the full payment
- Issued a final payment receipt
- Shared all final drawings and files:
- Clean PDF set
- DWG files
- Any supporting material referenced in the draft stage
Final outcome
By the end of the Covington Way project, the client team had:
- A full measured survey for a South London house, including the garage and key external elements
- Existing drawings comprising:
- Floor plans and roof plan
- Front, rear and side elevations
- One main section
- All deliverables in both PDF and DWG formats, ready for:
- Design and feasibility work
- Planning applications
- Contractor pricing or future resale documentation
For us, this project reinforced:
- The importance of clear, written fee breakdowns on multi-property enquiries (Covington Way + Upper Tooting)
- How a structured process—deposit to secure survey, survey → QA → draft pack, then final files after payment—keeps everyone aligned even when there are several different contacts (enquirer, payer, site contact) involved.
Project Details
| Service Type | Measured survey & existing drawings (plans, elevations, one section, including garage) |
| Time Taken | 1 week |
| Budget | £500–£650 |
| Location | Covington Way |
